Privacy Policy
Last Updated: 16/06/2026
1. Information We Collect
Personal Information
- Name & Email address
- Phone number & Address
- Emergency contact information
Patient Information
- Patient name, Age, Gender
- Appointment details & Visit info
- Assistance requirements
Technical Information
- Device, Browser info & IP address
- Location data (for active service tracking)
2. How We Use Information
- Deliver companion services
- Manage bookings & coordinate
- Facilitate live tracking
- Improve customer support
- Maintain service quality
- Comply with legal obligations
3. Location Tracking & Security
Location tracking is only used during active visits to enable customer tracking, improve operational visibility, and ensure service accountability. Location information is accessible only to authorized users involved in the booking.
We do not sell personal information. Information may be shared with assigned companions, authorized Mitra Care personnel, service providers, and government authorities when legally required.
We implement reasonable administrative, technical, and organizational measures to protect customer information. However, no electronic system can guarantee absolute security.
4. Data Retention & User Rights
Information may be retained as necessary for service delivery, legal compliance, operational requirements, and customer support.
Users may request: Access to personal information, correction of inaccurate information, deletion of eligible information, or account closure (Subject to legal and operational requirements).
Contact Information
For privacy-related questions or updates to this policy, please contact us at:
Email: mitracare.connect@gmail.com
Phone: +91 91213 99226