Cancellation & Refund Policy

Refunds will not be issued under the following circumstances:

• Abuse or harassment occurs towards companions.
• Unsafe environments or conditions exist.
• Material health information was not disclosed during booking.
• Customers violate platform policies.
• Direct companion engagement occurs outside the platform.
• If a companion has already been assigned and operational preparations have begun (administrative charges may apply).

Mitra Care reserves the right to cancel bookings when:

• Safety concerns arise
• False information is provided
• Critical health info withheld
• Service conditions become unsafe
• Companion safety is threatened

Refund eligibility in these cases will be determined on a case-by-case basis.

Failed Payments: Bookings are confirmed only after successful payment processing. Failed or incomplete payments do not create a confirmed booking.

Refund Processing Time: Approved refunds are generally processed within 5–10 business days depending on banking and payment gateway timelines.

Force Majeure: Mitra Care shall not be liable for cancellations caused by natural disasters, government restrictions, public emergencies, network outages, or events beyond reasonable control.