Terms of Service

Mitra Care provides healthcare companion services that assist individuals during healthcare-related visits and appointments. Our companions provide logistical, administrative, and companionship support only.

Medical Responsibility: We are logistics assistants, not medical professionals. Mitra Care is not liable for doctor misdiagnoses, wrong prescriptions, treatment failures, or any healthcare provider actions. All medical decisions remain solely between the patient and healthcare provider.

Medical Emergencies: In a sudden crisis (like fainting or cardiac arrest), our companion’s only duty is to instantly alert hospital emergency staff and call the family. We are not liable for the medical outcome.

Health Disclosures: You must tell us the truth up front. The customer must explicitly disclose if a patient has severe dementia, Alzheimer’s, extreme mobility issues, or aggressive conditions.

Right to Refuse Unsafe Care: If a companion arrives and finds the patient’s health condition is radically different or unsafe compared to what was declared, we will cancel the booking with no refund.

Accidents & Falls: Hospitals can be crowded and hazardous. Mitra Care is not liable for physical injuries, slips, or falls that happen on hospital grounds.

Zero Tolerance for Abuse: We protect our workforce. Mitra Care can cancel a session immediately without a refund if a patient or family is abusive, hostile, or inappropriate toward a companion.

Hospital Delays: We do not run the hospital. Mitra Care is not liable for long queues, doctor delays, or cancelled appointments caused by the hospital staff.

Billing & Cash: To prevent losses, companions are strictly prohibited from handling personal cash or credit cards. Mitra Care is not liable for claims of misplaced money or billing file errors.

Service Boundaries (Transit): Our care starts and ends at the gate. Mitra Care disclaims all liability for accidents during transit if a patient and companion travel together outside of a licensed commercial taxi/cab setup.

Document Uploads: We provide a digital archive, not a medical record system. Mitra Care is not liable for blurry file uploads or misplaced pages; families must cross-check critical documents independently.

No Private Bookings: To protect our marketplace, customers must never contact or pay a companion directly outside our app. Doing so voids all platform protections and holds Mitra Care completely zero liable.

Limitation of Liability: To the maximum extent permitted by law, Mitra Care's total liability shall not exceed the amount paid for the specific booking giving rise to the claim.

Governing Law: These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Hyderabad, Telangana.